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Lab.fm – Terms of Use

Effective: April 21st 2025

BandLab Singapore Pte. Ltd. (“we”, “our” and “us”) provides website features, and other products and services to you when you visit or shop at https://lab.fm (“Website”). Please read these following terms and conditions, which include our Privacy Policy and Cookies Policy (collectively, these “Terms of Use” as amended from time to time), carefully before you use the Website because they affect your legal rights and obligations.

BY ACCESSING AND USING THE WEBSITE OR BY REGISTERING AN ACCOUNT ON OUR WEBSITE (“ACCOUNT”), YOU (“YOU” or “USER”) ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS OF USE REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER FOR AN ACCOUNT WITH US OR ORDER FROM US. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE WEBSITE.

1. INTRODUCTION

1.1 You must be 18 years or older, or over the applicable age of majority in your jurisdiction to use the Website. If you are below 18 years old or the applicable age of majority in your jurisdiction, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (a) your actions; (b) any charges associated with your use of the Website or purchase of products; and (c) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using the Website. The Parental Consent Form to be submitted to us is accessible here.

1.2 You will be able to access some areas of the Website without registering for an Account with us. Certain areas of the Website are only open to you if you register for or hold an Account.

1.3 We may revise these Terms of Use at any time by updating this posting (see date on top), for purposes including, but not limited, to reflect (a) changes to the applicable law; (b) new regulatory requirements; (c) improve or enhance our services and/or product offering(s). It is your responsibility to check the Website from time to time to review the current terms and conditions, as each use of the Website by you signifies your acceptance to be bound by the latest terms and conditions. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of the Website. If any updates to these Terms of Use materially affects your use of the Website or access to our services and/or your Purchased Content (defined below), we will notify you prior to the effective date of the update by providing notice on the Website (which may also be given by email where you have registered an Account and provided us with such contact details). If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use the Website.

2. ACCOUNT

2.1 Each Account registration is for personal use by a single user only. We do not permit you to share your Account username and/or password with any other person, nor with multiple users on a network.

2.2 Except as caused by our breach of applicable data protection laws, you are responsible for all use of your Account, and all activity emanating from your Account, whether or not such activity was authorised by you. You are solely responsible for maintaining the confidentiality and security of your username and password. If you know or suspect that someone else knows your password or that your Account has been accessed by unauthorised persons, you should contact us immediately and change your password at the earliest possible opportunity.

2.3 We may suspend or cancel your registration, or terminate your Account immediately at our discretion where we reasonably believe that: (a) you are in breach any of your obligations under these Terms of Use; (b) there are transactions on your Account which might be fraudulent, illegal or criminal activity; or (c) your use of the Website or your Account constitutes a violation of applicable laws or regulations.

2.4 You may terminate your Account at any time by sending us notice in writing to support@lab.fm. However, so long as you continue to use the Website, these Terms of Use will continue to apply to you notwithstanding that you no longer have an Account. By terminating your Account, you may lose access to certain functions or features of the Website, including access to the Purchased Content Locker (defined below). 

3. PURCHASING FROM THE WEBSITE

3.1 The Website enables you to purchase digital content from artists for your private enjoyment and non-commercial use only, by paying the relevant purchase price indicated (each a “Purchased Content”). 

3.2 All sales are final (unless prohibited by law) and risk of loss transfers upon sale. Due to the digital nature of the Purchased Content, we do not accept returns of Purchased Content and no refunds will be entertained. 

3.3. We have the right to refuse service, edit content on our Website, or cancel or refuse to accept orders. For example, we may refuse or cancel orders because a credit reference we have obtained is unsatisfactory, we can’t verify your age, we are unable to deliver the Purchased Content (i.e., due to geographical licensing limitations), the Purchased Content was mispriced by us or because you are in breach of these Terms of Use. We will not take payment for any order we have cancelled or refused.

3.4 All prices as stated are in United States Dollars and do not include taxes or other charges which will be calculated and added at checkout for your payment, where applicable. 

3.5 Payments must be made through our approved payment methods. By providing payment information, you represent and warrant that (a) such information is true and accurate; and (b) you authorise us to process your payment using your chosen payment method. We shall have the right to refuse or cancel any orders where such representation and warranties are untrue.

3.6 In the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. electoral roll data, credit reference services etc.). A third party may also be instructed to complete these checks. By ordering from the Website, you consent to such checks being made. Any information you provide to us may also be disclosed to a registered credit reference agency which may keep a record of the information. All personal data provided by you will be processed in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

3.7 We do not accept foreign currencies (meaning anything other than United States Dollars). At the point of payment, your card issuing bank will convert the amount paid in other currencies using their current exchange rate to United States Dollars and you bank may impose foreign currency transaction charges for such transactions. Please bear in mind that the display of any currency, other than United States Dollars, is a guide only and that your bank exchange rate may be different to our online display and will be reflected on your card statement.

4. LOCKER

4.1 Your Purchased Content are automatically downloaded and stored in your personal cloud storage locker (“Purchased Content Locker”) accessible through your Account.  The Purchased Content Locker is exclusively for storing the Purchased Content for personal, domestic, private and non-commercial purposes only, and uploading and storing any other content is strictly prohibited.

4.2 If you do not receive the Purchased Content in the Purchased Content Locker or have an issue accessing the Purchased Content in the Purchased Content Locker, please contact us at support@lab.fm for assistance.

4.3 Whilst we endeavour to ensure that the Purchased Content is available to you, we do not guarantee that the Purchased Content will be available to you perpetually. There may be instances where the Purchased Content may be removed, become corrupted or for some reasons become unavailable for further download or access.  As such, we encourage you to download all Purchased Content to a device in your possession and to back it up so that you will retain control and possession of the Purchased Content.

4.4 Whilst we use appropriate technical and organisational measures to protect against unauthorised use of the Purchased Content Locker, because of the nature of the Internet, we cannot guarantee that the Purchased Content Locker will always be secure or free from viruses, harmful properties or cyber-attacks by malicious actors. We encourage you to contact us immediately with respect to any issues you may encounter in using or accessing the Purchased Content Locker and we will do what we can to investigate the issue and assist where we can. We also encourage you to make sure that you have up to date firewalls and anti-virus software to protect your equipment and data and responsibly back up such data and, if applicable, Purchased Content regularly.

5. RESTRICTIONS

5.1 The Website, Purchased Content and Purchased Content Locker may only be used for your personal, domestic, private, non-commercial purposes and in compliance with all applicable laws. 

5.2 Except for your personal, domestic, private and non-commercial purposes, you may not: 

  1. redistribute, share, sell, rent, or lend the Purchased Content to third parties;
  2. transmit, broadcast (including via radio, online or on TV), license, assign, or otherwise transfer the Purchased Content to third parties; 
  3. reproduce, repurpose, modify, adapt, remaster, sample, edit, or create derivative works from Purchased Content; 
  4. communicate or perform Purchased Content in any public setting (even if in non-commercial spaces);
  5. breach or otherwise circumvent any security or authentication measures of the Website or Purchased Content Locker;
  6. interfere with or disrupt any user, host or network, for example by sending a virus, overloading or flooding any part of the Website or Purchased Content Locker;
  7. engage in any type of payment fraud, including unauthorised use of credit cards or other payment methods, illegitimate chargebacks or any other method of obtaining the Purchased Content or access to the Purchased Content Locker without required payment; or
  8. otherwise use the Website, Purchased Content or Purchased Content Locker in any manner that infringes upon the intellectual property rights of the relevant rights holders or their licensees.

5.3 For the avoidance of doubt, you are not granted any synchronization, public performance, public display, promotional use, commercial sale, resale, reproduction or distribution rights for the Purchased Content, or the right to use the Purchased Content in connection with AI Models (as defined below).

6. LICENCE

6.1 You are permitted to print and download extracts from the Website for your own personal, private and non-commercial use on the following basis:

(a) no documents or related graphics on the Website are modified in any way;

(b) no graphics on the Website are used separately from accompanying text; and

(c) our copyright and trademark notices and this permission notice are to appear on all copies.

6.2 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website, Purchased Content Locker or any services provided via, or in relation to, our Website or Purchased Content Locker for any purpose, including, without limitation, for training artificial intelligence, machine learning or any other system, models, programmes and/or technology that is designed to operate with a certain level of autonomy and that, based on machine and/or human-provided data and inputs, infers how to achieve a given set of human-defined objectives using machine learning and/or logic and knowledge-based approaches, and produces system-generated outputs such as content, predictions, recommendations or decisions (“AI Models”). This includes using (or permitting, authorising or attempting the use of):

(a) any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Website or any data, content, information or services accessed via the same; and/or

(b) any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI Models which includes but is not limited to patterns, trends and correlations.

6.3 The provisions in clause 6.2 should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).You shall not use, and we do not consent to the use of, our Website, or any data published by, or contained in, or accessible via, our Website or any services provided via, or in relation to, our Website for the purposes of developing, training, fine-tuning or validating any AI system or model. This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. 

6.4 Unless otherwise stated, the copyright, trademark and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms of Use, any use of extracts from the Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these Terms of Use, your permission to use the Website automatically terminates and you must immediately permanently delete and destroy any downloaded or printed extracts from the Website.

6.5 Subject to clause 6.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.5 Any rights not expressly granted in these Terms of Use are reserved.

7. ACCESS

7.1 We do not warrant that the Website and Purchased Content Locker will be uninterrupted, error-free, or free from viruses or other harmful components.  While we endeavour to ensure that the Website Purchased Content Locker are normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time and for any period. 

7.2 Access to the Website and Purchased Content Locker may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for any reasons beyond our control. We will try to give you reasonable notice of any unavailability or interruptions and use reasonable efforts to minimise any unavailability or interruptions to your access. 

8. VISITOR MATERIAL AND CONDUCT

8.1 Other than personal data, which is covered under our Privacy Policy, any material you transmit to the Website or store in the Purchased Content Locker will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2 From time to time we may also provide your personal data to consumer research and analytics service providers for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and subcontractors may contact you by post, email or telephone to ask you for your feedback and comments on our products and services.

8.3 You are prohibited from transmitting to the Website or storing in the Purchased Content Locker, any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or of which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United States of America or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data).

8.4 You must not misuse the Website or Purchased Content Locker (including, without limitation, by hacking, uploading or transmitting malicious content, etc.) or engage in any activity that could disrupt or interfere with the Website or Purchased Content Locker.

8.5 You agree to indemnify, defend and hold us and our affiliates, and our and their respective officers, directors, employees, agents, contractors, successors and assigns, harmless from and against all claims, liability, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of clauses 8.3 or 8.4.

8.6 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.3 or 8.4.

9. LINKS TO AND FROM OTHER WEBSITES

9.1 Links to third party websites on the Website and Purchased Content Locker are provided solely for your convenience. If you use these links, you will be directed out of the Website and Purchased Content Locker. We have not reviewed any of these third party websites, and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website or Purchased Content Locker, you do so entirely at your own risk.

9.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of our logos or trademarks;

(b) you do not create a frame or any other browser or border environment around the Website;

(c) you do not in any way imply that we are endorsing any products or services other than our own;

(d) you do not misrepresent your relationship with us nor present any other false information about us;

(e) you do not otherwise use any of our logos or trademarks displayed on the Website without our express written permission;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, defamatory, causes annoyance or inconvenience, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. 

9.3 We expressly reserve the right to revoke the right granted in clause 9.2 for breach of these Terms of Use and to take any action we deem appropriate.

9.4 You agree to indemnify, defend and hold us and our affiliates, and our and their respective officers, directors, employees, agents, contractors, successors and assigns, harmless from and against all claims, liability, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of clause 9.2.

10. DISCLAIMER

10.1 While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the content and material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.

10.2 All content and material on the Website is provided “as is” without any conditions, warranties or other terms of any kind, express or implied. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of merchantable quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms of Use might have effect in relation to the Website. 

10.3 We do not warrant that the Website or its contents are appropriate or acceptable for use in every country of the world. It is prohibited to access the Website from territories where its contents are illegal or unlawful. Your use of the Website is at your own risk, and you are responsible for compliance with applicable local laws.

10.4. Solely to the extent required for compliance with applicable law, the disclaimers in this clause 10 do not override the statutory consumer protections, including statutory warranties, granted to consumers under applicable law.

11. LIMITATION OF LIABILITY

11.1 Save as precluded by applicable law, we and any of our group companies, officers, directors, employees, shareholders or agents of any of them will not be liable for any losses or damage that you suffer under these Terms of Use which were (a) not a foreseeable consequence of a breach of these Terms of Use; (b)caused by a delaying event outside our control, as long as we have taken the steps set out in clause 12; (c) avoidable, for example something you could have avoided by taking reasonable action like following the correct instructions or having the minimum system requirements advised by us or by backing up your Purchased Content as recommended in clause 4.3. We are not responsible for consequential and/or indirect losses which were not contemplated including, but not limited to, any loss of income or profits, loss of reputation, business or goodwill, loss of data or loss of opportunity.

11.2 We are not liable for losses that arise in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. 

11. 3 Nothing in these Terms of Use shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law including for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability.

11.4 You agree to indemnify, defend and hold us and our affiliates, and our and their respective officers, directors, employees, agents, contractors, successors and assigns, harmless from and against all claims, liability, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with any breach of these Terms of Use by you, or your unauthorised use of the Website or Purchased Content, or any unauthorised activity related to your Account or the Purchased Content Locker, be it by you or by any person accessing your Account with or without your consent.

12. IMPOSSIBILITY OF PERFORMANCE

We shall be relieved of the obligations to perform our obligations under these Terms of Use to the extent that the performance thereof is prevented by events or circumstances beyond our reasonable control including, but not limited to, acts of God, riots or civil disorder, fire, flood, lightning, industrial dispute, war or military operations, labour disturbance, inclement weather, disease outbreaks and any acts or omissions of government, persons or bodies beyond our reasonable control. If our supply of your Purchased Content is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If we do this, we won’t compensate you for the delay, but you can contact us at support@lab.fm to end the contract for any Purchased Content which you have paid for in advance but not have received. 

13. COMMENTS, QUESTIONS & COMPLAINTS

We welcome your feedback, however, any comments, ideas, notes, messages, suggestions or other communications sent to us regarding the Website and/or the products and services we provide shall be and remain our exclusive property, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.

14. GOVERNING LAW AND JURISDICTION

14.1 Subject to clause 14.2, these Terms of Use shall be governed by and construed in accordance with the laws of Singapore and without regard to its conflict of law provisions. Disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Singapore. WE AND YOU HEREBY KNOWINGLY AND WILLINGLY WAIVE TRIAL BY JURY IN ANY LEGAL ACTION OR PROCEEDING RELATING TO THESE TERMS OF USE.

14.2 If you are a consumer residing in a jurisdiction that provides you with certain consumer rights protection, the law of your place of residence shall apply to the extent that the mandatory law of your place of residence is more favourable than the laws of Singapore. We both agree to submit to the non-exclusive jurisdiction of the courts of Singapore, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms of Use in Singapore or in the country in which you live. If you would like to bring a matter to our attention, please contact us at support@lab.fm. The waiver to trial by jury in clause 14.1 shall not override or seek to diminish any consumer rights for those consumers residing in the UK, EU or to those consumers residing in other jurisdictions where such waiver is not permitted by the applicable mandatory consumer rights laws of that territory.

15. MISCELLANEOUS

15.1 You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms of Use.

15.2 If any provision of these Terms of Use is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3 A person who is not a party to these Terms of Use shall have no right to enforce any terms, or to enjoy any benefit under these Terms of Use.